Purpose of policy 

This policy describes how Lower Green Holidays Ltd will collect and process your personal data obtained on our website www.lowergreenherefordshire.co.uk

It is important that you read this policy together with any other privacy policy/notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data from.

Our Site.

We may change the terms of this policy from time to time. This version is dated December 2019

Data Protection Lead

Lower Green Holidays is a Limited Company and has a registered office, is the legal entity which is the data controller collecting and processing the information provided by users of our site and it may be contacted via jacqui@lowergreenherefordshire.co.uk.

Our company address is Lower Green Farm, Broxwood, Pembridge, Leominster. HR69JG

The data we collect

Personal data, or personal information, means any information that you provide in order to identify you.

Identity Data includes, but not restricted to, first name, last name, email address, username. Information You Provide to Us

• Personal data: to be able to contact you, we need your name, email address and contact details.
• Communications with us: you may provide information when contacting us for support, or speaking with us via Twitter, and we may keep records of that communication.

How is your personal data collected? 

You may give us your Identity Data by booking holidays at Lower Green Holidays Ltd In running and maintaining our website we may collect and process the following data about you:

• Analytics data: Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data, and other communication data.
• Enquiry data We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry. * Account data We ask for your account and contact information when you hire or buy something from us.

How we use your personal data:

We will only use your personal data where the law allows us to, including in the following circumstances:

• To provide and improve our products and services.
• To fulfil our legal and regulatory obligations.
• To manage our relationship with you.
• For other legitimate business purposes.
• Internal record keeping.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  If you wish to receive an explanation as to how processing for the new purpose is compatible with the original purpose, please contact our Data Protection Lead.

Disclosure of your personal data 

We do not sell, distribute or otherwise make personal data commercially available to any party, except as described in this policy or with your prior permission. We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:

• To provide information to you that you request from us relating to our products or services.
• To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
• To inform you of any changes to our website, services or goods and products.
• If you have previously purchased from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.

All marketing emails sent by us will have a clear unsubscribe link. We do not pass on your information to third parties for use in their own marketing at any time.

Protection of your personal data 

We take the security of the personal data we hold seriously.  Policies and procedures are in place to safeguard it from loss, misuse and improper disclosure. We also have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. All our third-party service providers are required to take appropriate security measures to protect your personal information in line with our policies.  We do not allow our third-party service providers to use your personal information for their own purposes.  We only permit them to process your personal information for specified purposes and in accordance with our instructions.

For how long will we use your personal data? 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory or reporting requirements. To determine the appropriate retention period for personal data, we consider:

The purposes for which we process the data; and If you have opted out of receiving future publications from us, your contact details will remain on our opt-out list to prevent you from receiving any further publications from us.

Links to Other Sites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and this privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question. Your legal rights  We assume responsibility for keeping an accurate record of personal data once you have submitted the information.  Please inform us of any changes to your information. You are entitled to:

• Request access to your personal data.
• Request the correction or erasure of your personal data.
• Object to the processing of your personal data.
• Request a restriction of processing of your personal data.
• Request the transfer of your personal data to you or to a third party.
• Withdraw consent at any time, where we are relying on consent to process your personal data.

To exercise any of the above rights please contact our Data Protection Lead.

We may need to request specific information from you to help us to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Our website uses cookies.

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Third party websites and social media platforms 

We are not responsible for the privacy policies of third party websites or social media platforms to which links may be provided via our website. You should check the privacy policy of the relevant third party before providing any information. You may wish to participate in the various social media platforms hosted by us. However, we do not accept any responsibility for any personal information that you share on such platforms that is subsequently used, misused or otherwise appropriated by another user.

Complaints 

If you are concerned about an alleged breach of privacy law or any other regulation by us please contact jacqui@lowergreenherefordshire.co.uk who will ensure that your complaint is investigated.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.